Important Updates to Our Booking, Payment, and Pricing Structure

Hello,

I hope this message finds you well. I wanted to inform you of a few important changes we're making at Dirt Strikers to improve your experience and streamline our processes.

1. New Booking and Payment Systems (Effective November 1st, 2024)

• We are transitioning from our current system, Jobber, to two new systems: Acuity for scheduling and Wave for invoicing & payment processing. These platforms will help us provide more efficient and user-friendly services.

• For payment, you'll now have the option to use Wave or send e-transfers directly to hello@dirtstrikers.com. This will give you flexibility when making payments for our services.

2. Hourly-Based Pricing (Effective January 1st, 2025)

• We are moving from a flat-fee pricing model to a payment-per-hour system. This change allows for more accurate billing based on the time spent cleaning your home.

• You’ll receive a separate text message explaining how this affects your specific pricing.

How does these changes affect me?

• Acuity sends reminders via email, and only one reminder text, please check your email for information regarding your appointments

• Your information has been transferred to our new systems. You will receive the new appointment confirmation from acuity via email over the next couple of days, before November 1st.

We believe these updates will allow us to serve you more efficiently and provide greater transparency in our pricing. If you have any questions or concerns, please don’t hesitate to reach out. We’re here to make this transition as smooth as possible.

Thank you for being a valued client, and we look forward to continuing to meet your cleaning needs!

Best regards,  

Mimi